Privacy Policy

Privacy Policy

CollectiveAid Network (“CollectiveAid”) is committed to respecting your privacy. We recognize your need for control of personally identifiable information that you share with CollectiveAid. Personally identifiable information is information that only pertains to you as an individual such as your name, address, phone number or credit card number. CollectiveAid does not collect sensitive information about individuals except when specifically and knowingly provided by such individuals.


In addition to providing you with secure email, IM and messaging products, CollectiveAid uses a COMODO CA Limited ( digitally signed certificate to process all sensitive information securely through SSL encryption. This encryption is used during the registration process, credit card processing, and user login.


In order to use this Web site, you must first register for an account with CollectiveAid. The user account name that you create will be used as your Screen name. A password must be created that contains at minimum six (6) characters. Your gender, date of birth, email address, country of residence and zip code/mail code are required as well. For email accounts, your first name, last name and alternative email address are also required.

If you are signing up for any of CollectiveAid’s paid accounts you will be required to enter your credit card type, card number, CCID number, expiration date of your card, your name as it appears on your account and the billing address on your account. Please note, for your safety, we do not maintain any data from your credit card submission. We use Paypal to process your payment. Your credit card debit will show as a charge from CollectiveAid Network. Your data is sent to a third party credit card processor such as for credit card processing. The credit card processor is prohibited from using any personally identifiable information for any other purpose than for payment processing. You will be returned to the CollectiveAid site on successful completion to learn more about your new account and begin using it.

From time to time CollectiveAid may offer coupons to new users that are not normally available to CollectiveAid users. At these times a coupon code or a referrer address may be required to obtain these additional features. At no time will the referrer address be stored and used for marketing purposes by CollectiveAid.

CollectiveAid Network (“CollectiveAid”) is the sole owner of the personal information collected on, or any other of CollectiveAid’s owned and/or operated websites. CollectiveAid collects personally identifiable information from our users at several different points on our Web sites.


If you choose to use our referral service to tell a friend about CollectiveAid, we will ask you for your friend’s email address. We will automatically send your friend a one-time message inviting him or her to visit CollectiveAid site. CollectiveAid does not store this information and your friend will only receive the initial message from us.


CollectiveAid is an e-Commerce service provider to help schools and nonprofit organizations; your screen name will appear on postings that you place on our system. CollectiveAid is an email service provider; your first and last name may appear on certain emails that you send from our system. CollectiveAid will only use the information provided in a registration form to provide users with important information about our service (including upgrades, modifications, etc.) and to announce new products and services available to users. CollectiveAid will not share, sell or lease any personally identifiable information about any user to any third party for any secondary purposes without the user’s permission unless we find it reasonably necessary in order to provide a service you have requested to you. For example, when signing on to a third party IM service, we will have to share your username and password with that service; when IM’ing a friend on another service, we will have to send your messages to that service; in order to comply with valid laws, regulations, or government requests; or to detect or prevent abuse such as spamming, harassment, fraud or security violations.


CollectiveAid will use certain non-personally identifiable information provided by users for the following purposes:

Create aggregate, non-personal, demographic reports about the users of the Service; and

Provide users with certain content that may be of interest to that user based on the information the user provides.


We use other third parties to provide credit card processing on our site. When you sign up for a paid CollectiveAid email account, we will share your name, address, phone number and credit card information as necessary for the third party to provide that service. The credit card processor is prohibited from using any personally identifiable information for any other purpose than for payment processing.


The ads appearing on this Web site are delivered to users by our advertising partners. We share Web site usage information about users with these reputable third parties for the purpose of targeting our Internet advertisements on our sites.


CollectiveAid may occasionally send you notifications of special promotions. These notices will be sent to your CollectiveAid account. At no time will CollectiveAid use your non-CollectiveAid account as methods of solicitation unless you OPT-IN to receive such messages from us. At any point, you may OPT-OUT by contacting us at


The Service will enable users to send messages to other people (both users and non-users). Subject to all general security limitations inherent in communicating via the Internet, a message will not be generally accessible to users or others who are not intended recipients of the message. Please use the same discretion when sending messages through the Service as you would when sending ordinary electronic mail, instant messages, or any other electronic messages. Except as expressly described herein, CollectiveAid will not collect or maintain any information about the messages users send through the Service, including the addresses to whom messages are sent and the content of the messages.


CollectiveAid gathers information related generally to users’ use of the software, Service, and sites including without limitation:

The number of messages that a user sends;

The number of Messages that are read;

What elements of the Service are most often used;

User log-in dates and time; and Message size data.

User log-in IP information

This information, which will only be collected and maintained in aggregate, anonymous form, will be used to, among other things:

Provide CollectiveAid with a better understanding of how users use the Service and the various features thereof;

Help CollectiveAid to create and provide new services and offerings to users; and

Conduct and publish aggregate, anonymous, market research results.


CollectiveAid collects settings, technical and other information from users’ computers, such as a computer’s operating system, CollectiveAid and browser versions used, connectivity, various communication parameters and other information related to the operation and interaction of the software, subject to the provisions herein. This information will neither contain nor be linked to any personally identifiable information.


A user may review and update his/her information by accessing “Options” or “MY ACCOUNT” on the CollectiveAid Menu.


Notwithstanding anything to the contrary in this Agreement, CollectiveAid shall, pursuant to valid legal process such as a search warrant, subpoena or court order, allow access to all available and relevant information, including users’ IP addresses, in order to comply with such valid legal process and to otherwise protect CollectiveAid’s rights and property.


The Service may contain links to other Web sites. CollectiveAid is not responsible for the privacy practices or the content of such Web sites.


A cookie is a small text file that is stored on a user’s computer for record-keeping purposes. We obtain the right to use cookies on this site. We do link the information we store in cookies to the personally identifiable you submit while on our site.

We use session ID cookies to make it easier for you to navigate our site. A session ID cookie expires when you close your browser. If you reject cookies your ability to send messages will be limited.

Some of our business partners (e.g. advertisers) use cookies on our site. We have no access to or control over these cookies. See “Third Party Advertisers.”

Questions and Concerns

If you have questions or concerns regarding this statement, please contact us.


If we decide to change our privacy policy, we will post those changes to this privacy statement, the home page, and other places that we deem, appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to this policy, we will notify you here, by email, or by means of a notice on our homepage.

Privacy Statement updated 06/05/2016